Last updated: 7 October 2026
Begin with Her sells digital downloads. No physical items are shipped.
Change of mind
We do not offer refunds simply because you change your mind after your digital files have been delivered. Please read the product description and available previews before purchasing.
Problems with your purchase
If your files are missing, damaged, incorrect or do not match the product description, contact hello@beginwithher.com with your order number and a description of the problem.
We will help resolve access issues and provide any remedy required by applicable consumer law.
Your consumer rights
Our products come with rights and guarantees under the Australian Consumer Law that cannot be excluded. Depending on the nature of a problem, you may be entitled to a replacement, refund or other remedy, including compensation where required by law.
These rights apply to digital products and are not removed because a file has been downloaded or opened. Nothing in this policy limits your statutory rights.
Duplicate purchases
If you accidentally purchase the same bundle twice, contact us so we can review the orders and help.